It is our desire that all of our customers receive only the best in quality. Occasionally, products are damaged in the shipping process. PLEASE INSPECT ALL SHIPPING CONTAINERS BEFORE YOU RECEIVE THE ITEMS FROM THE FREIGHT COMPANY. If you notice any damage to the Boxes or Items, please note that damage on the shipping document before signing for the acceptance of the items. Please contact us immediately if you find any damaged items so we can arrange for the shipment of replacement items.
At PlatformBedsPLUS.com, we really do offer free shipping throughout the contiguous 48 States. That means that the price you see on our site is the price that you pay, with no hidden costs for shipping or handling (sales tax is charged to Washington State residents only). Unless otherwise noted, the free shipping is a to your door service. Assembly is required on most of our beds. Most case goods (i.e., dressers) are preassembled. The items will be delivered by a national freight company during normal business hours (Monday-Friday only). The shipping company will arrange for a delivery appointment, but it is normally a range of time, not a specific appointment. Additional services are often available including expedited shipping, exact time appointment, after hours delivery, and additional handling, but additional charges will apply. Please contact a customer service representative for more information and pricing of additional services at info@platformbedsplus.com or 1-800-355-1997.
Please note: We may not be able to offer residential or to the door deliveries to very remote parts of the country or to homes that do not have adequate truck access. In these rare cases, we will offer free shipping to at least the shipping company terminal, and home delivery may have an additional charge. If this is the case, you will be contacted before the items are shipped to discuss your options.
Generally, in-stock items will ship from warehouse one week or less. If there is a back order on your items, a PlatformBedsPLUS representative will contact you. Please note that the shipping times given on your Order Confirmation are only estimates. If you would like more specific information about the shipping time of your purchase, please contact us.
Many of our items are in stock and available for our quick ship program. This means that you can receive delivery on many of our items within 1-2 weeks. If items are not in stock, we will contact you immediately to let you know our earliest available shipping date. If an item is back ordered, we will not charge your credit card until the item ships. You can cancel an order at any time up until the time it ships (except custom orders).
As mentioned, free shipping is available on all of our products to anywhere in the contiguous 48 United States. Free shipping is also available to parts of Alaska, if you are able to pick the items up from the freight dock (usually Lynden Transport). We do ship to Hawaii, other parts of Alaska, and Canada, but there will be additional charges. For shipments to Canada, the customer is responsible for customs clearance, as well as all duties and taxes. We do not ship outside of the United States and Canada at this time. If you would like more information or wish to place an order that will ship to these areas, please contact us at 800-355-1997.
As you may expect from a furniture purchase, some of our items are quite large. Our products ship unassembled in boxes and some items may be crated to protect the items. Most of our orders include at least one box that weighs 80-100 pounds. With our basic delivery service, the delivery company will bring the items to your door, or place them in a garage: the delivery is not to a designated room within your home and uncrating or package removal is not included. If you have concerns about the size of the boxes, or would like additional information about our packaging, please contact us.
Available to almost all areas of the country, this is a service where the items are brought to your door. In most cases, this is a free service. The items will not be brought into the house, and there is no uncrating or package removal with the Basic service.
This service is available in most areas. It includes a two person inside delivery to the room of choice with
packaging removal. This service is available at an additional cost unless noted as free in the product description. This service level generally takes an additional 1-2 weeks in transit compared to the basic delivery.
Additional services are often available including expedited shipping, exact time appointment, after hours delivery, uncrating, and additional handling. Unless noted differently, additional charges will apply to all of these services. Please contact a PlatformBedsPLUS.com customer service representative to inquire about pricing of these additional services.